Call analytics

Call analytics brings call and appointment activity together in Settings. Clinic teams can review what MedCalls handled, compare outcomes across a selected period, and move from headline totals to individual days without leaving the Dashboard.

Call and appointment trends

Choose Today, Last 7 days, Last 30 days, a custom calendar range, or All time. Summary cards show calls handled, call time, transfers, estimated call cost, bookings, confirmations, reschedules, cancellations, and new patient registrations.

Charts separate call volume, call minutes, appointment actions, and new patients. Longer date ranges automatically shift from daily to weekly, monthly, or yearly groupings so patterns remain readable.

Daily activity and exports

The Daily Activity table keeps exact totals for each date beneath the charts, with the most recent dates first. Download the selected period as a CSV when you need to share the report or continue the review elsewhere.

Improvements

• Recent activity is clearly marked when the latest totals may still be updating.